karikya Privacy Policy – Your Information Is Protected

01 Introduction and Applicability

Welcome to the karikya platform. This Privacy Policy ("Policy") governs your relationship with karikya and explains how we collect, store, process, and protect your personal information. By using this platform, you are considered to have accepted the terms of this Policy.

This Policy applies to karikya's website, mobile application, and all related services. Our services are only for users aged 21 and above. If you do not agree to this Policy, please refrain from using the platform.

To learn more about how karikya operates its services and what your rights are as a user, please read our Terms and Conditions.

02 What Information We Collect

karikya collects your information through various methods. The types of information collected are listed below:

2.1 Registration and Account Information

The information you provide when creating an account includes:

Full name and date of birth
Email address and mobile number
Username and password (encrypted)
National ID or passport number (for identity verification)
Bank account or mobile financial service details (for transactions)

2.2 Automatically Collected Information

When you use karikya, certain information is automatically recorded:

IP address and device type
Browser version and operating system
Login time and session activity
Page visits, click patterns, and usage behaviour
Cookies and similar tracking technologies

2.3 Transaction Information

During deposits and withdrawals, information about the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), and date is stored.

03 Purpose of Information Use

karikya uses the collected information for the following purposes:

Account management and verification: Information is used to confirm your identity and keep your account secure.
Service delivery: To provide slots, live casino, cricket betting, and other features.
Financial transaction processing: To accept deposits and settle withdrawals.
Customer support: To provide assistance via live chat and email.
Fraud prevention and security: To prevent unauthorised access and financial fraud.
Legal compliance: To comply with applicable laws.
Platform improvement: To analyse user experience and raise service quality.
Communication: To send important updates, bonus notifications, and service-related information.

04 Information Sharing and Disclosure

karikya never sells your personal information. However, information may be shared with specific third parties in the following circumstances:

4.1 Payment Processors

To complete your transactions, necessary information is shared with payment processors such as bKash, Nagad, Rocket, or banking partners. These third parties manage information under their own privacy policies.

4.2 Technology and Service Providers

Limited information may be shared with trusted technology partners for server management, security verification, game software, and analytics services — only to the extent required to deliver those services.

4.3 Law Enforcement Agencies

Information may be disclosed to relevant authorities on the basis of a court order or valid legal demand. In such cases, karikya provides only the information legally required.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, information may pass to the new entity, but the protections under this Policy will remain in place.

05 Data Security Measures

karikya uses industry-standard security technology to protect your information. The key components of our security framework are:

SSL Encryption: All data transfers are encrypted using 256-bit SSL technology, which prevents anyone outside from reading them.
Password Hashing: Your password is never stored directly — it is kept in a transformed form using advanced hashing algorithms.
Firewall and Intrusion Detection: Continuous monitoring is maintained at the server level to prevent unauthorised access.
Access Controls: Only authorised staff can access your information, and only to a limited extent.
Regular Audits: System checks are conducted regularly to identify security vulnerabilities.
Two-Factor Verification (OTP): OTP verification is available for login and important account actions.

However, no digital system is completely risk-free. You should also stay careful — use a strong password and do not share your account details with anyone.

06 Cookies and Tracking Technologies

Cookies and similar technologies are used on the karikya website. Cookies are small data files stored in your browser.

6.1 Types of Cookies

Essential Cookies: These are necessary to maintain login sessions and run the platform's core functions.
Functional Cookies: Used to remember your preferences (language, display settings).
Analytics Cookies: Collect anonymous data to understand which pages are used most.

6.2 Cookie Controls

You can disable cookies from your browser settings, but doing so may affect some platform functionality.

07 Data Retention Period

karikya retains your personal information for as long as it is necessary or legally required. Retention periods differ by type of information:

Account and identity information: minimum five years after account closure
Financial transaction records: seven years from the transaction date
Customer service communications: two years from the date of resolution
Analytics data: two years from the date of collection (in anonymous form)

After the retention period, information is securely deleted or anonymised.

08 Your Rights

karikya believes you should have full control over your own information. To that end, you have the following rights:

8.1 Right of Access

You may request a copy of the information karikya holds about you at any time.

8.2 Right to Correction

If any of your information is incorrect or outdated, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted, though we are generally required to retain information that is subject to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications and to withdraw that permission at any time.

8.5 Data Portability

You may request your information in a structured, easily readable format.

To exercise these rights, contact our customer support team. We provide assistance 24/7 in both Bengali and English — via live chat and email.

09 Protection of Minors

karikya's services are strictly for individuals aged 21 and above (21+). We do not intentionally collect information from minors. Age is verified at the time of registration.

If we become aware that information from a minor has been collected inadvertently, we immediately delete that information and close the account. To learn about our commitment to responsible gambling, please read our Responsible Gaming page.

10 Third-Party Links

The karikya platform may occasionally contain links to external sites. These external sites have their own privacy policies, and karikya is not responsible for how they collect or use information. It is advisable to read the privacy policy of any external site before you visit it.

11 Policy Changes

karikya may update this Privacy Policy at any time. If there are significant changes, we will:

Post a notice on the website
Notify you at your registered email address
Update the "Last Updated" date at the top of the Policy

If you continue using the platform after any changes, you will be considered to have accepted the updated Policy. We recommend checking this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Our privacy team is committed to resolving your request as quickly as possible.

Email: [email protected]

You can also reach us directly via live chat — karikya provides support 24/7 in both Bengali and English. You can also visit our Frequently Asked Questions (FAQ) section for answers to common queries.

karikya's Privacy Policy